PBAOperating System

Case Study

Harbour Health Group

Scaled a high-demand clinic without scaling owner burnout.

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Engagement window

6 months

Industry context

Healthcare

Operating owner

Sophie Martin

Healthcare

Industry

Sophie Martin

Owner

6 months

Timeline

Starting Challenge

Strong demand exposed weak handovers, inconsistent pricing, and no reliable planning cycle.

Interventions

  • Built programized service offers and pricing tiers
  • Introduced team scorecards with weekly commitment reviews
  • Implemented monthly strategic review forum
“The business finally runs on structure, not urgency.”

Measured Change

Outcome table

Results tracked across the implementation window.

MetricBeforeAfter
Monthly recurring revenueBaseline+31%
Team commitment adherenceBaseline87%
Owner after-hours workloadBaseline-43%

Monthly recurring revenue: Driven by offer structure and retention controls.

Team commitment adherence: From a baseline of 49%.

Owner after-hours workload: Measured across 12-week period.

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ChallengeInterventionsOutcomes

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